Customer Support and Onboarding Specialist

If you are interested in learning more about this role, please email

About Firm360

Firm360 is a fast-growing software startup delivering practice management software to accounting firms in the US. Our highest priority is delighting our customers. This role will have a big impact on how customers view our software as we drastically improve the processes and software that they use to run their firms. Our goal is to make accounting firms' jobs easier and stress-free. We aim to bring much-needed change to the field. We have developed software that simplifies the business of running an accounting firm. Our software is designed for the 21st Century. It was designed to create savings and reduce the non-billable time for all accountants and CPAs.

Company Culture

We are a team-oriented company that makes employee engagement its top priority. We encourage meaningful feedback and collaboration. We work to be flexible to accommodate employees/ family lives. A candidate who fits well with our culture is our priority, and skills, and experience second. We know happy employees make for happier customers.

 The Mission of the Role

To provide effective, professional, and quality customer experiences while establishing long-term relationships with clients to gain a deeper understanding of their needs and increase value for both the customer and company.

 Job Summary

Firm360 is looking for a Customer Support and Onboarding Specialist to manage the implementation and onboarding of new customers onto the Firm360 platform and provide technical support for all customers.

Key Responsibilities

Skills Knowledge and Expertise




         Monday-Friday 8-5 PM

Work Location

         Fully Remote – work equipment provide(laptop, monitor, and keyboard)


If you are interested in learning more about this role, please email