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Support That’s as Reliable as Your Work — Every Step of the Way

From onboarding to training and support, we’re here to help you get the most out of Firm360. Our U.S.-based team works closely with you to ensure the solution supports your goals. We’re more than a provider — we’re a partner committed to your success.
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Start Strong with Expert-Led Setup

From day one, we guide your onboarding with precision and care. We’ll help you migrate your data, customize your workflows, and get your firm up and running fast and stress-free.
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Real Support from Real People

Need answers fast? Our U.S.-based team of experts draws from real experience in accounting operations, and is here when you need them. No scripts, no bots. Just real, knowledgeable people ready to help.
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Ongoing Learning, Always On

Join regular live Office Hours or explore our ever-growing Knowledge Base. Whether you’re training new team members or fine tuning your workflows, we’re here to help your firm stay sharp and confident.
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The all-in-one solution for complete accounting management.

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FAQs

First-Class Support: A Closer Look

This FAQ covers some of the most common questions we receive about Firm360’s first-class support features. If your question isn’t covered, feel free to or visit our Knowledge Base.

Firm360 offers consultative onboarding with a dedicated implementation specialist to guide your team from setup to go-live. We help you configure workflows and train your staff to ensure a smooth transition without disrupting client work. We’re here to help your team get the most out of your investment in Firm 360.

Yes. Firm360 provides U.S.-based email support during business hours, with fast response times and accounting-savvy reps who understand your workflows — not just generic software questions.  Firms with our Premium plan are able to access phone support as well.

Most firms go live in under 6–8 weeks but we are able to accommodate quicker timelines. Our implementation team works closely with yours to minimize disruption and accelerate time to value. You’ll walk away with a fully configured, customized platform that your team knows how to use.

Not at all. After go-live, your firm has ongoing access to support, our searchable Knowledge Base, and optional refresher training. Firms with our Premium plan are assigned a Customer Success Manager to ensure you’re getting maximum value from the platform.

Yes. Firm360 includes self-paced video training, documentation, and the option to request live sessions. This makes it easy to onboard new hires or retrain teams ahead of a busy season.

Our robust Knowledge Base includes how-to guides, step-by-step articles, and searchable FAQs, all tailored to real accounting workflows. Most firms find what they need in just a few minutes.

We know how critical response time is during deadlines. Even during tax season, Firm360 prioritizes fast, accurate responses. Our average support response time is under 1 hour during business hours for critical issues.

Yes. Our support team is 100% U.S.-based and trained in accounting workflows, so you won’t waste time explaining the basics. They speak your language and know what tax season pressure feels like.

Beyond reactive support, our Customer Success team hosts regular live Office Hours sessions to teach you best practices or introduce new features and functionality.